Refund policy

At House De-Lighting, we are committed to ensuring you are completely satisfied with your purchase. We stand behind the quality of our craftsmanship and the durability of our custom LED lighting solutions.

If for any reason you are not satisfied with your order, please review our return and refund policy below.

30-Day Satisfaction Guarantee

We offer a 30-day warranty and return window starting from the date you receive your product. Within this 30-day period, you are eligible to request a return or a full refund if your item does not meet your expectations or if you encounter any manufacturing defects.

How to Initiate a Return

To start the return process, please contact our support team at [Insert Email Address] with the following information:

• Order Number

• Reason for Return

• Photos or Video: If the return is due to a defect or damage, please include clear photos or a short video demonstrating the issue so we can expedite your request.

Conditions for Returns

To be eligible for a refund or exchange, please ensure that:

• The product is returned within 30 days of the delivery date.

• The item is in its original packaging and includes all accessories, remote controls, or power adapters that came with the original shipment.

• The product is in the same condition as you received it.

Processing Your Refund

Once we receive your returned item and verify its condition, we will process your refund:

• Refund Method: Refunds will be credited back to your original payment method.

• Processing Time: Please allow 2-7 business days for the credit to appear on your bank or credit card statement after we have processed the return.

Exclusions

Please note that our policy does not cover damage caused by improper installation, accidental damage, or modifications made to the lighting panels after they have been delivered.