Refund Policy

Thank you for shopping with D'Light. We want you to love your purchase, and we stand behind the quality of our products.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong product, you're entitled to a full refund or a free replacement — your choice.

• Contact us within 30 days of delivery at waltermillan@dlightstores.com
• Please include a photo or video showing the issue, along with your order number
• We'll review your claim and respond within 2 business days
• Once approved, we'll send a replacement at no extra cost, or issue a full refund to your original payment method (processed within 5–10 business days)

Order Not Received

If tracking shows your order as delivered but you didn't receive it, or if it's been significantly delayed beyond the estimated delivery window, contact us and we'll investigate with the carrier and make it right with a replacement or full refund.

Refund Processing Time

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.